Once your order is ready to be shipped, you will receive an email with a link to the Maersk track and trace page. On this page, you will find a link to the last-mile carrier in the evening. For orders outside the Netherlands, it can take up to 24 hours before the link to the last-mile carrier is available. Please note: for orders placed on Friday and during the weekend, it may take longer for tracking information to appear.
Once a package has been dispatched, we are unable to control the shipping process with the carrier or the customs clearance process. If your order has not arrived on time or if you have not received your package, you can do the following:
Check the track and trace via the code you received with the shipping confirmation.There might have been a delay in the shipping process, or the package might have been delivered to another location.
In case something looks wrong, or you never received a tracking code, contact our customer service via or call . We are here to assist you and will do our best to resolve any issues as quickly as possible.
If you want to change your delivery address after placing an order, please contact our customer service as soon as possible. If your order has not yet been processed or shipped, we may be able to update the address.
You can reach us during office hours, from 9:00 to 17:00 on weekdays, (Amsterdam time zone, GMT+1) at , and you can always send an email to . Please include your order number and the new address details in your message.
Sometimes the items you recieve can be damaged, broken or simply not the item you ordered. If this is the case, please contact our customer service as soon as possible on or . If possible, please attatch pictures of the damaged item and packaging.
We do not charge shipping costs within the Netherlands, Belgium and Germany. Shipping costs may apply to other countries, partly depending on the order value. Check what applies to your delivery adress on the page .
- Standard delivery: Select "Delivery address" during the first step of the checkout process. The carrier used for delivery can vary. This is usually DHL for the Netherlands and Germany and Bpost for Belgium.
- Collection point Netherlands and Belgium: Select "collection point" during the first step of the checkout process, enter your zip code and choose the desired collection point near you.
- Express Shipping: DHL Express is available for some countries. This is a quicker delivery method that requires extra payment. During the payment process at the step shipment, the rate and the expected shipping duration are displayed under "Standard Shipping". Take into account time differences, weekends and holidays.
- Store Pickup: Do you want to come to the store but are you afraid that the item may be sold before you can visit us? Choose Store Pickup and we will let you know when it is ready for you. We keep articles reserved for you for a maximum of one week. Maximum 5 articles.
The time a delivery takes isn't always in our control. We process your orders as quickly as we possibly can. Please note that the information below is an estimation and not a guarantee.
- Orders posted on workdays before 4:00 PM are mostly sent out the same working day.
- Delivery within the Netherlands Is usually the next working day.
- Delivery to Belgium and Germany Takes 2-4 business days.
- For other countries see:
Want to try on the items before buying? Or want to make sure your item is still available when you visit us? You can reserve items and pick up your order in our store. Choose 'Store Pickup' during checkout. By choosing this option you only have to pay for the items you bring home from the store.
You will receive an email as soon as your order is ready to be picked up. We keep articles reserved for you for a maximum of one week. Maximum 5 articles.
Take into account possible import duties and taxes for deliveries outside the European Union. We are obliged to calculate VAT for countries within the European Union.
We ship to many countries around the world. View our page with For more information. We do our best to expand this regularly. Unfortunately we are currently not shipping to the United Kingdom.
For fast shipping within Europe, we offer DHL Express for €29.95, with a delivery time of 1 to 2 working days for most destinations. For remote areas, the delivery time may extend up to 4 working days.
Outside the EU, costs and estimated delivery times are dynamically calculated based on your location and the size of the package. This information is displayed at checkout.
Note: Express shipments placed on weekends or after 12:00 PM (Amsterdam time) on weekdays will be shipped the next business day.
Is your order taking longer than you expected? Follow the steps with the question ''What to do if your order isn't delivered (on time)?''
If something actually seems wrong, please reach out as soon as possible. Your first step is to contact our customer service via . Please always include your ordernumber starting with #100.
If we can't track the package either, we will start an investigation with our shipping company. This is the indication they give to start investigating:
- Lead-time in Europe We would like to inform you about the average lead-time. This can be different per country. Suppliers handle different SLA's to start an investigation. For an indicative overview, please see below:
Country Average Leadtime
NLD 5 working days
BEL 5 working days
GBR 5 working days
DEU 5 working days
FRA 10-14 working days
ESP 10-14 working days
- Lead-time outside of Europe It takes approx. 5 to 10 working days for the supplier to start an investigation. Inquiries for shipments outside of Europe can take up to 90 working days - please take this in account.
Our customer service team will always strive to get a prompt response and keep you updated as much as possible during the inquiry. If you have any new information about your package, please let us know aswell!
At Succubus you can pay with the following methods:
- iDeal
- Klarna (pay afterwards, limit € 500)
- Bancontact
- KBC/CBC
- Mastercard (limit € 1000)
- Visa (limit € 1000)
- American Express (limit € 1000)
- Cartes BancaRaires (limit € 1000)
- PayPal
- Google Pay
- Shop Pay
Ordering at Succubus is easy:
- Select the desired size and click on "ADD TO CART".
- Finished shopping? Click on the shopping basket and follow the checkout process.
- Enter your details and choose your payment method.
- Around the order and you will receive a confirmation email.
Click on your size and then on "Notify Me". You can register your e-mail or phonenumber. You will receive a notification if your size is available again.
If you want to know if an article will be restocked, send an e-mail to our customer service (). They can check this at our purchasing department.
- Try to delete cookies or use another browser.
- Contact our customer service via .
Changing or canceling an order is not always possible. Contact us as soon as possible Or call us To inquire about the possibilities.
When shipped we are unable to change or cancel your order.
Use your gift voucher or discount code during the checkout process. Enter the code in the designated field and the discount is automatically settled. We have no general discount codes in circulation.
Please check if any of these limits might be the issue:
- Klarna: Maximum order limit is € 500.
- Credit card: Maximum order limit is € 1000. In the event of problems, contact the card publisher or our customer service.
- Postpay: Klarna carries out the acceptance, we have no influence or insight into this process.
If you still can't complete your payment please contact us at .
Use Shop Pay, PayPal or Google Pay by clicking on the relevant logo at the start of the checkout process. (Do not use for DHL Express Shipping)
If you choose to buy via Klarna you make an agreement with them, not with us. This means we do not have direct control over your transactions with Klarna. While we manage our payments to and from Klarna, your Klarna account remains outside our oversight.
For instance, if you haven't received a refund after returning an item, or if you've cancelled an order but continue to receive payment notifications, these issues need to be addressed through .
We appreciate your understanding and recommend reaching out to Klarna directly to resolve such matters efficiently.
Not entirely to your liking? No problem. Return your order within 14 days, provided that the item has only been tried on and the return conditions are met. Return costs are your own responsibility. You can choose to register your return on or to send the return directly to our warehouse.
Items such as Earrings, Socks, Make-Up, Underwear and Shapewear are not to be returned after unpacking or trying on for sanitary reasons. If kept in original packaging, you can return within your return period.
Visit our For more information.
No, return costs are for yourself.
Because of our free shipping it is not possible for us to provide free returns aswell. We do however offer a way to buy return labels at reduced prices. Register your return via to enjoy this discount.
Register your return via . Here you can purchase a return label at a reduced rate. Follow the instructions and save your track & trace code. Returnista is not available for countries outside the EU.
Without registration you can always send your package directly to our warehouse with a carrier of your choice:
Succubus B.V.
Dorpsstraat 1070
1566 JM Assendelft
The Netherlands
Place the packing slip back in the box so that we know what order it is and the return can process quickly.
For orders outside the EU, it is important that the correct products and amounts are filled out on the CN22 customs form to ensure that your return is processed smoothly and without delay.
No, you cannot.
Once the items have been delivered to you, you get 14 days to try them on and decide if you are happy with your purchase. After this period of time has passed, we will no longer accept your return. If you have any issues with the products later on, please contact our customer service on to see if we can provide a solution.
We start counting the days for your review period once the package has been marked as delivered to your given adress.
You can also return your items in our store in Assendelft. You will receive a delivery certificate at the checkout.
After receiving and approval of your return, the purchase amount is usually repaid within a few days via the same payment method that you used when placing the order, except for gift cards, where the credit is added back on your gift card.
Refunds are not instant. They can take between 4 to 48 hours, depending on the payment method and the timing of the refund. Please note that this duration might be slightly off during weekends or holidays.
It can take up to 2 working days for the reimbursement to be credited to your account. With credit card payments, it may take up to 30 days due to the card provider's processing times, over which we have no control.
Note that the transaction may appear as 'Mollie' rather than 'Succubus' on your bank statement
No printer? When registering your return, choose a DHL option for which no printer is needed. Or buy a shipping label online and choose the no printer option and send it directly to our warehouse in Assendelft.
Adress:
Dorpsstraat 1070
1566JM Assendelft
The Netherlands
Immediate exchange is not possible. Please place a new order and return the unwanted item.
You can return multiple orders together, even if you have purchased them separately. Register a maximum of one of the orders for the return shipment and make sure you put the packing vouchers of all orders in the box. If you no longer have the packing vouchers, clearly note the order numbers on a separate piece of paper. This helps us to verify that the return shipment contains multiple orders.
See our for detailed instructions.
On almost every product page you will find a size chart by clicking on the line icon with 'Size guide'. If the size chart is not available or if you have extra questions, feel free to send an e-mail to . Our customer service is happy to help you further!
Wash the articles according to the instructions on the product page or the sewn-in washing advice label. Sort clothes by color and material. We recommend washing new items separately the first few times; especially with new and dark clothing, it is advisable to wash them by hand initially to prevent color bleeding. Continue this process until the clothing no longer releases color into the water.
- Go to the '''' page at the top of the webpage
- Enter your e-mail adress
- You will recieve a code to login in your mailbox
Do not receive a login code or facing other problems? Send an e-mail to our customer service .
It can happen that the system doesn't work as smoothly as we'd hope and that you don't see our e-mail in your inbox.
Firstly, it might sound obvious but it's very easy to miss, check if the e-mail maybe landed in your Spambox. If this is the case, you can probably filter it out and put the mailadress on your ''safe-list''.
If you can't find the e-mail anywhere, please try adding our mailadress to your contacts. You should put down under the name Succubus. This way, your device will trust our e-mails more and allow them to enter your inbox.
Still no luck? Please contact our Customer Service at .
To prevent loss of passwords, we have chosen to operate via a new system.
Your account is protected by your e-mailadress.
We confirm the e-mailadress is yours by sending you a login code.
Yes, after login via the e-mail code you can still choose the option ''remember me''.
This way you won't have to complete the two-step verification everytime you want to shop with us.
Use the Wishlist function to save your favorite items:
- Log in to your account.
- Click on the heart icon with a product to add it to your wishlist.
- View and manage your wishlist via your account page.
We like to reward our loyal customers for their contributions to our company! There are lots of different ways save up Loyalty Points. Follow our social media, sign up for the newsletter or gain points with every order you place. These points can be used for a discount on your next order.
Check the details on our .
At Succubus, sustainability means being careful and considerate with our resources. As a small business, high return rates can significantly affect us. We encourage our customers to be mindful in their ordering to help us continue providing quality products and services.
If your return percentage is consistently high, we may suspend your account. This policy ensures that we can manage our resources effectively and continue serving all our customers fairly.
Before placing an order, please make sure the items are what you truly want or need. Thoughtful purchasing decisions help reduce the strain on our operations and support the sustainability of our business.
Thank you for being considerate and helping us to maintain a balanced and mindful approach to our business.
We are a small company based in the Netherlands. We have our own store and Warehouse located in Assendelft, North-Holland.
Our full adress is
Dorpsstraat 1070
1566JM Assendelft
Every order is hand packed here and our lovely fashion experts are always ready to give you the best advice. We look forward to seeing you (or your order) pass by!
You can visit us from Monday till Saturday between 10:00 and 17:00.
Opening hours might differ on national Holidays.
Our customer service is available between 9:00 and 17:00 (GMT+1) on workdays. You can call or send an e-mail to . You can e-mail us outside of working hours but be aware that our response might take a while.
We are located very close to the local NS-trainstation, Krommenie-Assendelft. From here it is only a 10 minute walk. We also have free parking spaces across the street.
The largest benefit of in store shopping is the ability to try on all your favourite items. Feel our wonderful fabrics, and find out what shape and size fits you best. Our stylists are more than happy to help you fall in love with your new outfit.
Yes! We keep our entire stock in our physical store in Assendelft. Everything we have available on the website is waiting for you to be admired in our beautiful 500m² retro paradise!
A little secret: We even have some exclusive in store items. Come check them out!
Read what our customers say about their experiences with Succubus:
Positive expierence with us? Leave your own review!
- Google:
- Kiyoh:
Also follow us on social media to stay up to date with the latest trends, offers and more:
Do you want to read more about Succubus and our presence in the media? Then view these (Dutch) articles: